SMS Consent Verification
Last Updated: 2/15/2026
1. How Customers Opt In
Customers opt in to receive SMS messages by checking an unchecked-by-default checkbox on the FireLead chat widget welcome screen before starting a conversation. Consent is not required to use the chat or book an appointment. SMS messages are only sent to customers who explicitly check the opt-in checkbox.
2. Opt-In Disclosure
The checkbox on the widget welcome screen displays the following text:
"Yes — I agree to receive automated SMS appointment confirmations, reminders, and updates from [Business Name] (powered by FireLead). Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help."
Links to the SMS Policy, Terms of Service, and Privacy Policy are displayed directly below the checkbox. If the checkbox is checked, an optional phone number input field appears. Users may provide their phone number at this time or later during the booking conversation.
3. Live Opt-In Example
Below is the exact SMS consent UI as it appears on the chat widget welcome screen:
If you opt in, we can send text updates about your appointment. Msg & data rates may apply.
4. What Messages Are Sent (Transactional Only)
Customers who opt in may receive automated SMS messages only related to a service request they initiate, including:
- Appointment confirmations and reminders
- Reschedule and cancellation notifications
- Service updates
- Invoice availability notifications (with payment links) for the requested service
- Replies to customer-initiated text messages
No marketing messages are sent.
5. Missed Call Text-Back (YES Opt-In)
If your call to a FireLead-powered business is missed, you may receive one automated text. Reply YES to opt in and continue by text for scheduling and service updates. Consent is not a condition of service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
Example (what a customer sees)
Acme Plumbing
Sorry we missed your call. Reply YES to chat by text and schedule your service. Consent is not a condition of service. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.
YES
Acme Plumbing
You're opted in to text scheduling help. What can we help with?
6. Message Frequency
Message frequency varies depending on appointment activity and customer interactions.
7. Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
8. Opt-Out
Customers can opt out at any time by replying STOP to any message. Once opted out, no further messages will be sent unless the customer re-initiates contact.
9. Help
For help, reply HELP to any message or contact support@firelead.ai.